These terms are an agreement between you and NailPocket LLC ("NailPocket", "we", "us") for using the NailPocket website, app, booking pages, kiosk, text messages and AI features (the "Service"). By creating an account or using the Service, you agree to these terms. If you use NailPocket for a business, you agree on behalf of that business.
Your account
- Give accurate information and keep your password safe. You're responsible for what happens under your account and your staff logins.
- Owners decide who on their team gets access and what each role can do.
- Tell us right away if you think someone has used your account without permission.
Free trial and subscription
- New salons get a free 14-day trial. No credit card is needed to start.
- After the trial, the Service is a monthly subscription per store, which includes 3 staff. Extra staff members cost an extra monthly fee. Prices are shown in the app before you subscribe.
- Subscriptions renew automatically each month until cancelled. Payments are processed by Stripe.
- You can cancel any time from the Subscription page. The store stays open until the end of the period you've paid for. We don't refund partial months.
- If a payment fails, you have 7 days to update your card. After that the salon is paused until billing is fixed.
- We may change prices with at least 30 days' notice to salon owners.
Your data
Your salon's information, including your clients and bookings, belongs to you. You give us permission to store and process it to provide the Service, as described in our privacy policy. You're responsible for having the right to add your clients' information and to contact them.
Text messages and email
- Use NailPocket's texts and emails only for appointment messages to clients who gave you their contact details.
- Don't use the Service to send marketing or spam. Clients can reply STOP to stop texts at any time.
- You're responsible for following the laws that apply to contacting your clients.
AI features
- The AI chat, phone agent and staff assistant can make mistakes. They use your services, hours, staff schedules and notes, so keep those up to date and check your calendar.
- Bookings made by the AI follow your online booking rules and are marked in your calendar.
- You're responsible for any phone call recording or notice rules that apply where your salon operates.
Acceptable use
Don't misuse the Service. For example, don't:
- break the law or anyone's rights, or add information you aren't allowed to use;
- try to get into other salons' data, our systems or accounts that aren't yours;
- overload, scrape, copy or resell the Service, or create fake bookings.
We may suspend accounts that break these terms or put the Service or other users at risk.
Availability and changes
We work to keep NailPocket running and improving, but we can't promise it will always be available or free of errors. We may add, change or remove features. If we make a change that substantially reduces what you pay for, we'll tell you first.
Disclaimer and limit of liability
The Service is provided "as is". To the extent the law allows, NailPocket isn't liable for indirect or consequential losses, such as lost bookings, revenue or data, and our total liability is limited to what you paid us in the 12 months before the claim.
Ending the agreement
You can stop using NailPocket and cancel at any time. We may end these terms if you break them. Ask us within 30 days after closing your account if you want a copy of your data.
Governing law
These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law rules. Any dispute that can't be settled informally will be handled in the state or federal courts located in Pennsylvania.
Changes to these terms
We may update these terms. We'll change the date at the top and tell salon owners about important changes before they apply.
Contact
Questions about these terms? Email nailpocketapp@gmail.com.