NailPocket LLC ("NailPocket", "we", "us") makes appointment booking software for nail and beauty salons. This policy explains what information we collect, how we use it and the choices you have. It covers nailpocket.com, the NailPocket app, salon booking pages, the sign-in kiosk, our text messages and emails, and the AI chat and phone agent.
Who this policy is about
- Salons: owners, managers and staff who use NailPocket to run their business.
- Clients: people who book with a salon that uses NailPocket, online, by phone, at the kiosk or through salon staff.
For client information, the salon decides what it collects and how it uses it, and we process it on the salon's behalf. If you are a client and have a question about your information, you can contact the salon or us.
Information we collect
From salons
- Account details: name, email address, phone number and password.
- Business details: salon name, address, phone, hours, services, prices, staff names, schedules and colors.
- Activity in the app: bookings, check-outs, payments recorded, and a log of who changed what and when.
- Billing: subscription status. Card details are handled by our payment processor, Stripe, and never stored by us.
From clients
- Name, phone number and, if given, email address.
- Bookings and booking history, services, the technician, notes, no-shows and late cancellations.
- Waiting list requests: the day, time range and technician wanted.
- Messages: replies to our texts, and what you write or say to the AI chat or phone agent.
Automatically
- Cookies needed to keep you signed in and remember the last store you opened. We don't use advertising cookies or sell information to advertisers.
- Basic technical data such as IP address and browser type, used for security and to stop spam and abuse.
How we use information
- To run the service: show calendars, take bookings, check clients in and keep the turn list.
- To send appointment texts and emails the salon has switched on: confirmations, reminders, changes, cancellations and waiting list openings.
- To let the AI chat and phone agent answer questions and book, change or cancel appointments for the salon.
- To verify who is changing a booking, for example with a code sent by text or email.
- To send account emails: sign-in codes, password resets, and a welcome email when a salon moves its staff to NailPocket.
- To bill salons, provide support, keep the service secure and improve it.
Text messages (SMS)
Salons can send appointment text messages to clients through NailPocket. Clients receive texts after giving their phone number to book, sign in or join a waiting list. Messages are about appointments only: confirmations, reminders, changes, cancellations and waiting list openings. Message frequency varies with your bookings. Message and data rates may apply.
Reply STOP to stop receiving texts, or HELP for help. You can also contact the salon or email us at nailpocketapp@gmail.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties.
AI chat and phone agent
When a salon turns on the AI chat or phone agent, what you type or say is processed by our AI providers to understand your request and reply. It is used to answer you and to book for the salon, not to advertise to you. Bookings the AI makes are marked as made by the AI in the salon's calendar.
Who we share information with
We don't sell personal information. We share it only with the salon you book with and with service providers that help us run NailPocket:
- Hosting and data storage.
- Text message and email delivery.
- AI providers for the chat and phone agent (Anthropic, Retell AI and its telephone carrier).
- Payments (Stripe) for salon subscriptions.
- Address lookup (Google Maps) when a salon enters its address.
- Spam protection (Cloudflare Turnstile) on public forms.
We may also share information if the law requires it, or to protect the rights and safety of our users or the public.
How long we keep information
We keep salon and client information while the salon uses NailPocket, so its booking history stays complete. When a salon closes its account it can ask us to delete its data, and we delete it within a reasonable time unless the law requires us to keep it.
Security
Information travels over encrypted connections. Each salon's data is kept separate, staff see only what their role allows, and passwords are stored scrambled (hashed), never in plain text. No system is perfectly secure, but we work to protect your information.
Your choices
- Clients can ask the salon, or us, to see, correct or delete their information.
- Reply STOP to any text to stop texts.
- Salon owners can update their details in the app or contact us to close their account.
Children
NailPocket is not meant for children under 13, and we don't knowingly collect their information.
Changes
We may update this policy. We'll change the date at the top, and tell salon owners about important changes.
Contact
Questions about privacy? Email nailpocketapp@gmail.com.